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Support Policy

Export Import Licence Factory Common Integration Support Policy USP Demo Trade Enquiries EMSS-Support Portal
EMSS (Exim Management Software Solution) is successfully integrated with BAAN,SAP and Navision ERPs and implemented successfully with various reputed companies.We are proud to announce that our reputed 700 plus client list now includes, Hindustan Gums Limited, Jubilant Organosys Ltd, The Indian Smelting & Refining Co. Ltd, Saint Gobain Glass Ltd, Indian Oil Corporation (R & P Div), Colourtex Industries Limited, Gharda Chemicals Ltd, And many more ...

EMSS-Support Policy


We have consistent transparent customer support policy like crystal. We have dedicated team and positive attitude to resolve customer support related issues on priority. Find below highlights of our customer support policy:

  • We are ISO 9001:2008 certified company.
  • We have 700+ concurrent client base since 1992.
  • Dedicated Support team having Domain and IT expertise.
  • Dedicated EMSS-Support portal for 24x7 online support.
  • Online human support is also provided throe Email / Chat / Telephone / Remote Desktop.
  • On site support is available upon customer's request.
  • 10 Years Customer support guaranteed.
  • 1st year free customer support. AMC based support thereafter.
  • Regular core product update patches are provided online.
  • Necessary changes every year based on Union budget and Exim policy.
  • Being ISO certified company each and every important communication is recorded in our in house customer support software for preventive and corrective action.
  • Our management do send monthly email to existing clients to take their feedback.